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Organizations across Asia Pacific are replacing fragmented legacy finance and human capital management (HCM) environments with a connected Workday platform that improves visibility into operations, according to a new research report published today by Information Services Group (
ISG) (Nasdaq:
III), a global AI-centered technology research and advisory firm.
The 2026 ISG Provider Lens® Workday Ecosystem report for Asia Pacific finds that demand for unified systems is rising as employers contend with severe skills shortages, diverse labor requirements and the expectations of increasingly digital-native workforces. Talent pressure is especially acute in Australia and Japan, where businesses are seeking consumer-grade technology systems to attract and retain skilled professionals. Across the region, organizations are bringing together information about people and finances to support more consistent operating decisions. This shift is changing Workday adoption from a technology deployment to a broader business transformation.
“Asia Pacific is becoming a driver of expansion and platform innovation in the Workday ecosystem,” said Michael Gale, partner and regional leader, ISG Asia Pacific. “Companies here want a shared digital core that is flexible enough to reflect each market’s distinct labor rules, payroll practices and workforce expectations.”
Enterprises in the region are using Workday to unite human resources, financial management, workforce planning and operational information. This approach removes data siloes and improves real-time visibility into financial close activities. Common data helps leaders improve predictive planning, coordinate decisions across functions and identify workforce implications earlier. It also gives organizations a shared basis for aligning workforce priorities with financial outcomes.
Workday ecosystem providers are helping enterprises integrate core human resources systems with localized payroll and banking systems across Asia Pacific. Multinational companies need this integration to address highly diverse tax, labor and regulatory rules in countries such as Japan, Australia, Singapore, Malaysia and Vietnam.
Workday customers are redesigning their operating models before adding the platform’s AI capabilities and digital agents. Providers are supporting readiness work on process standardization, data quality and future roles to ensure the new technologies deliver measurable business outcomes. Finance teams are redesigning close-to-report processes, applying data governance and establishing audit risk controls, ISG says.
“Workday adoption in Asia Pacific is becoming a broader transformation of finance, HR and operating models,” said Megha Dodke, lead author of the report. “Organizations need reliable data, clear controls and redesigned processes before scaling AI-enabled workflows.”
The report also explores other Workday ecosystem trends in Asia Pacific, including rising demand for pre-packaged Workday suites among midsize enterprises and the impact of Workday’s Flex Credits commercial model on enterprise cost strategies.
For more insights into the workforce challenges faced by enterprises in Asia Pacific, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing
here.
The report evaluates 26 providers across four quadrants: Transformation Services, Deployment and Integration Services, Performance and Optimization Services and Innovation on Workday.
It names Accenture, Cognizant, Deloitte, Kainos, KPMG, PwC and Strada as Leaders in all four quadrants. UST is named as a Leader in two quadrants, and Huron, IBM, Mercer and TCS are named as Leaders in one quadrant each.
In addition, UST is recognized as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. DXC Technology, EZE Cloud and Mivada are recognized as Rising Stars in one quadrant each.
Customized versions of the report are available from
Deloitte and
PwC.
In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2026 among Workday Ecosystem providers. Hexaware earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the
ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
The 2026 ISG Provider Lens Workday Ecosystem report for Asia Pacific is available to subscribers or for one-time purchase on this
webpage.
About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com:
https://www.businesswire.com/news/home/20261026222477/en/
Website: http://www.isg-one.com
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